Refund policy

Return and Exchange Policy

We have a 7 day return policy, which means you have 7 days after purchasing your item to request a return or exchange.

Eligibility for Return or Exchange

To be eligible for a return or exchange, the following conditions must be met:

  • Items must be in a resellable condition, unused, in their original packaging, and accompanied by the original purchase receipt.
  • Items must meet the product specifications or have a fault or defect attributed to the brand.
  • Item is defective, damaged, or incorrect or wrong delivery.
  • Customized or personalized orders are non-returnable and non-exchangeable unless there is a clear manufacturing defect.

Return Shipping and Pick-Up

In cases where a correct, undamaged order is returned, the customer will bear the return shipping fees. Our delivery partner will arrange for the pick-up directly from your provided address. Items must be in their original state (unused) and ready for collection, along with the original purchase receipt.

 

How to Submit a Request

Please send email with your order number and proof of purchase to our customer service at Info@joebati.com

Exchange and Refund Process

We will notify you once we receive the returned item and complete the necessary inspection. After the inspection, you will be informed whether your request has been approved or rejected.

  • In case of a Refund: If approved, your refund will be processed according to your original payment method (Apple Pay, Visa, MasterCard, etc.) within 3–15 working days. Please note that your bank or payment provider may take additional time to reflect the refund in your account.
  • In case of an Exchange: If approved, you will be able to choose a replacement item of equal value. If the selected item is of higher value, you may be required to pay the price difference.

 

Exceptions

Gifts or free samples are not eligible for return or exchange.

Products not purchased from the official website Joebati.com are not eligible for return or exchange.

 

Support and Contact

If you do not receive your refund within 15 business days after approval, please contact us at: Info@joebati.com